Symptoms:
Cannot login to e-mail interface. When you
attempt to access your Web Panache email web interface, you
are prevented from logging in. The screen simply refreshes. This
issue applies to users of Internet Explorer 6.0.
Cause:
Microsoft
Internet Explorer 6.0 (IE) has strict security settings by default. One
of these settings automatically refuses any web site using "scripts".
Resolution:
Since your Web Panache email interface uses java scripts, you must designate
your login screen as a "Trusted Site" within your IE 6 settings.
- Open Internet Explorer 6.
- Click Tools, then
Internet Options. The Internet Options window displays.
- Select the Security tab.
The Security screen displays.
- Click the green Trusted
Sites icon. Buttons pertaining to Trusted Site features appear.
- Click the Sites button.
The Trusted Sites window appears.
- Uncheck the "Required
server verification (https:) for all sites in this zone" box at the bottom.
- Type the following string
of numbers in the "Add this web site to the Zone" field at the top (this
number string is the physical address of the Web Panache email interface -
a.k.a. IP address): 63.123.136.247
Note: It does not
matter what your actual domain name is. The IP address
63.123.136.247 must be used.
- Click the Add button. You
should see this number string appear in the Web sites: box.
- Click the OK button. The
Trusted Site window closes.
- Click the OK button.
The Internet Options window closes.
