We respect you immensely and always give 110%. The
customers below have already experienced what we call the
Excerpts from actual customer e-mails:
"WebPan support is outstanding!
Whether your query is technical or administrative you get a really
useful reply more quickly than you could reasonably expect."
Feel free to quote me! Regds, Simon
"My patience (or impatience!) persevered and
all seems to be up and running with our new domain. I was able to
establish an info@ email box, the index page is visible and I am
ready to get to work on the supporting pages. Thanks for your
help, work, and expertise in the process. It is always a pleasure
to do business with WebPanache."
"Thanks for all your support! Your service
is the BEST in the business!!!"
perfectly! Thanks for your help, the help files in
Dreamweaver did not give good direction on this. (and thanks for
the very quick response time!)"
works. WebPanache has the most responsive and helpful customer
service department of any organization I have ever dealt with on the
web. Period. There is a big difference between
dealing with a monolithic anonymous hosting entity and a friendly
organization you can count on in a pinch."
"Just wanted to let you know.
The day after we talked the uploading of the webcam image worked. I
just want to let you know that your doing a hell of a job and I
appreciate everything you have done for us. Sorry for the small bit
of frustration though. Thus far you have been 100% on solving any
issues we have had. And another plus is that there hasn't been that
many issues. Which just adds to the pleasure of doing business with
"Thanks a bunch! I am getting
anxious to hear more about the dial up service. I love the
support from you guys and would love to see this kind of support for
an ISP as well!"
"The whole gang here loves what
you have done so far. We can't hardly believe its taken you only 4
hours, all the guys here think you are some kind of wizard and the
females say "Oh please, any woman could of done it, they ask
"I am once again
impressed with the speed at which you guys set these accounts up.
Its been less than 1 day, and everything is up and working just
fine. This is my second client account with Web Panache, and I look
forward to sending more accounts your way! I'm confident that any
problems I run into along the way will be handled just as
Everything seems to be working properly now. Thanks for fixing my
permissions and installing the secure certificate as well. I've gone
through the order process and everything seems to be in place.
Many thanks for your help."
"Thank you so much for your
quick reply. I am so pleased with your customer service that I have
no idea why I even thought to host the web site with Earthlink in
the first place."
opening" yesterday went very well, and we have received several
commendations on the speedy response time of our site. We are
thankful for the high quality of service that Web Panache provides;
it makes us look good to our customers. Thanks, too, for the
personal attention you have given to our special requests.
Everything is going well with our site at this time."
"First thing I want
to say is "You guys are awesome". I only wish you
had a dialup service available in Ft. Collins because your support
and service is wonderful!"
"I am impressed with you site
over all others for web hosting. I have looked at a lot of web sites
for hosting. I just have an inward feeling that you do a good job. I
suppose what you put on your web site helped the inward feeling come
for you persistence in solving this issue. Reach around and
pat yourself on the back. YOU DESERVE IT!"
"You guys are my favorite! I
think what I love most about you is your sincerity and honesty.
am very happy with the service I have received, and have referred a
person to you already...she signed up a few days ago..:-) You
provide a great service at reasonable prices, Keep up the great
work! Again, I am very pleased with the service I have gotten from
"Thank you for your
suggestion. My son suggested that I use your service for
posting my pages. He said it would be easy, simple, no problems. He
was correct. I was/am impressed at how easy it was to post my pages.
I had tried the free services and was frustrated. Between your
service and FrontPage........I am so happy! Thank you for your
attention and quick reply."
"I just want you to
know that I have been very pleased with my service with you. You
have answered all of my technical questions, and I have always felt
that you have been there when I needed you. I will recommend you to
anyone I find who can use your services."
"I can not tell you how nice it
is to have all this support. I do not mean to be a bother, all these
little details. You site is exceptional along with your
think I did it...Thank you for all your help, and for being patient
with me. If for some reason the site is still screwed up, feel
free to scold me again :-) P.S. And thanks a lot for
the compliments...Your doing a great job too!"
another note, I have 2 more customers that will need hosting
services. To date I have 3 customers using your hosting
service. I would like to thank you for your patience regarding
all of my support questions. As my experience grows these
questions well decrease. All of my customers rely on my
recommendations regarding hosting services. I have always
referred them to you because of the great customer support and very
quick reply time you generally provide. Thank you for your
continued technical support. I look forward to a long term business
relationship and hope you will remain patient as I move through some
of these uncharted waters."
thanks for the response. You have already reassured me that I have
made the best choice in hosting."
the Miracles ever cease? I am truly in Love with my site!!!!! Your
talents, Shannon are extraordinary. That was exactly what I was
envisioning and more. You are a true Web Design Goddess, I am not
worthy-I am not worthy. Thank You!!!"
Talk about customer service, where were you when I worked in retail
and was desperate for people like you! Actually I haven't attempted
the web site yet....TGIF....what a week! I'm going to give it a shot
in the morning but I'm sure with your great instructions I won't
have any problems!"
perfectly. The mapping procedure worked excellently. You do VERY
nice work." (referencing a customer application built in-house
"Nice and quick.
"Holiday Greetings to
YOU ALL too! I recommend your web hosting services to
Thank you for your help. My problem was that my homepage was
index.html instead of index.htm!! I had changed it while following
instructions to publish it on my local dial -up service (which
couldn't handle FP format anyway). You guys did an awesome job
of replying to all my questions and I REALLY appreciate it!"
"This is so neat.
Thanks so much. Currently, I have only one Topic with the password.
I see a lot of possibilities. I appreciate this help very much! I
wish I had studied programming or html more. Thanks."
"You guys are the
greatest! I want you to know how much I really appreciate your quick
responses when I have needed help with anything. Keep up the good
work. It is noticed."
"I'd like to thank
you very much for you quick response and expert help today. You went
above and beyond .... especially with the technical assistance on
the quirkiness of FP and on Image Composer etc. As I get smarter I
hope to have a better looking site and one that you can use as a
reference. At the moment I would be honored to be used as a
reference for anyone looking to use your company for web
have been more than considerate to me putting up with my lack of
knowledge. I will continue to refer people to you."
the way, I looked at your Kudos page. Every single comment is right
on target! You have always responded to my questions on the spot,
and been extremely helpful. Hosting a web site is so easy with you
I checked out your support site - looks great!! I am very glad I
chose webpan - and have recommended you to some friends at work who
also do development! Cheers!"
again for your help!! My page is up and running. You guys have
a great setup! I will tell my buddies on Kali...:) A lot of them
appreciate all your assistance! I also wanted to say - since I
signed up with you, I have been impressed with Web Panache customer
service!!! It's CS such as yours that creates sales. I thank you and
look forward to spreading your name as I come in contact with
clients. Thanks again.
FrontPage extensions do the trick. Everything seems to be working
fine. Thanks so much for your help and patience with me."
to hear from you, too. You guys are doing a great job down there at
Webpan. I really appreciate everything you guys have done for me so
you very much. I was before with xoom.com but with webpanache, it
seem to be much better."
"I was trying to make
it harder than it needed to be. Thanks for all of your
help. So far it has been an immense pleasure doing business with
prob. My extensive thanks for your speed. What a refreshing change!
"Thank you. You're
always amazingly good at taking care of problems quickly. I really
"Thanks to you, I
have my ghosts listed #1 in InfoSeek with 96% medical Claims
"Wow - You ARE fast!
Yes, I have Word, in fact I just realized that I tried to call it up
in WORD6 at my office. Just called it up in WORD7 at home - looks
great - the material will be quite helpful! I am VERY impressed with
your service. I will definitely recommend you to others!"
"I want to let you
know your staff is outstanding! Any problem or question I had was
answered extremely quick and professionally. Your service is
perfect, I couldn't be happier. Thank you to you and your
"Thanks for your
encouragement. Great service!"
"I want you to know
that I really appreciate the contact Web Panache has made since I
signed on with you guys. This is such a refreshing change from a lot
of companies that don't give a hoot about their customers. I
will be recommending Web Panache to everyone I know."
"This is thrilling!
Undoubtedly, this is going to be both fun and rewarding. Let's
get it going and keep it going. Thanks!"
contacting me is a very nice touch, so far I am pleased with the
services I receive from webpan. Yours is a very competitive industry
and little things like this tend to go a long way with clients like
" I am initially very
impressed with your web hosting. Thanks!"
"Service has been
wonderful. Quick setup, and very good response to the problems I
had. I was having some trouble getting a form to email results back
to me - you were always back to me within a couple of hours and had
everything up and running quickly. I've recommended you to a
number of other people that are looking for hosting space with FP
ext. Keep up the good work."
"P.S. I love how easy
it is to use you guys with FrontPage. :)"
"I just want you to
know that I love your service and I hope to be in service with you
for a while. Thanks again."
"Thank you so much
for your help. You are an excellent company and we have already
recommended you to many people. I work in the computer industry for
a multinational corporation as my regular job, and I am always
around computer types that could use your services."
"Thanks for the tips!
I WILL get the hang of this! So far I am enjoying working with
not worried about leaving you folks anytime soon. If I wasn't
completely happy with your hosting I wouldn't have referred LOL to
"Thanks so much for
your help. That did the trick. I really appreciate your getting to
that so quickly. I really hadn't expected a response until Monday.
It was not my intent to interfere with your weekend!"
YOU!!! It was all so easy! I am so glad I heard about your
I found it difficult on my
last server because it did not support FrontPage extensions. I ended
up having to download a trial offer of WS_FTP in order to publish
the pages. The process became very cumbersome. I appreciate your
timeliness in establishing my FrontPage site at Web Panache.
"I know a lot of
people who are unhappy with servers, but I think you and Shannon are
tops and your support is quick, and that's important."
"I wanted to get a
domain in a service that accommodated FRONT PAGE --however I did
not chose your Co.--I now wish I did---I went to a co. called easyspace.com and they promised to have me up and running in 24
hrs.--it has been thirty days now with no results. Can I
transfer my domain to you or am i stuck with them?"